Refund policy

Return and Exchange Timeframe: We have a 30-day return policy, allowing you to return or exchange items within 30 days from the date of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return or Exchange: To start a return or exchange, please contact us at support@flauraessentials.com. Include your order details and reason for the return. After receiving your request, we will provide further instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

Refund Processing Time: Refunds will be processed within 10 business days upon approval of the return. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Damages and Issues: Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at garvitflauraesn@gmail.com. We will evaluate the issue and make it right.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges: To ensure you get what you want promptly, return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period: For shipments into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Include the receipt or proof of purchase.

Refund Notification: We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since the return was approved, please contact us at garvitflauraesn@gmail.com.